How Can We Help You?

Our support team is ready to assist with any questions about accessibility scanning, eco audits, or your account.

Ways to Reach Us

Email Support

For general inquiries

support@pixelfreestudio.com

Request a Free Scan

Interested in a free accessibility & sustainability scan? Just drop us a message.

info@pixelfreestudio.com

Support Hours

Monday – Friday

9:00 AM – 5:00 PM CET

We aim to respond to all inquiries within 24 hours during business days.

Frequently Asked Questions

How long does it take to get a response from support?

Our standard response time is within 24 hours during business days (Monday–Friday). For urgent technical issues, please email support@pixelfreestudio.com.

What information should I include in my support request?

To help us resolve your issue quickly, please include:

Your account email (if applicable)
The URL of the website you scanned (if relevant)
Detailed description of the issue
Screenshots or error messages (if available)

Do you offer phone support?

Currently, we only offer support via email and our help center. This allows us to maintain detailed records of all support requests and provide thorough, documented solutions. For Enterprise customers, we offer scheduled callback support.

How do I report a bug or accessibility issue?

Please use our email support@pixelfreestudio.com with:

Steps to reproduce the issue
Expected vs. actual behavior
Browser/device information
Screenshots or screen recordings